{"id":62278,"date":"2023-09-04T14:26:35","date_gmt":"2023-09-04T12:26:35","guid":{"rendered":"https:\/\/revamplansweeper.growls.be\/contacter-le-support\/"},"modified":"2026-01-08T11:34:11","modified_gmt":"2026-01-08T10:34:11","slug":"contacter-le-support","status":"publish","type":"page","link":"https:\/\/revamplansweeper.growls.be\/fr\/contact\/contacter-le-support\/","title":{"rendered":"Contacter le support"},"content":{"rendered":"<!--\r\n    Title: Intro\r\n-->\r\n\r\n\r\n\r\n<section class=\"gc-intro gc-intro--mode-light gc-intro--alignment-center\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container gc-container--smallest-top-margin-2 gc-container--smaller-bottom-margin\">\r\n    <div class=\"gc-intro__head\">\r\n                <div class=\"gc-intro__head-left\">\r\n                    \r\n                    \r\n                                                                        <h2 class=\"gc-intro__title\">\r\n                                <h1>Contacter le support<\/h1>\r\n                            <\/h2>\r\n                                            \r\n                                    <\/div>\r\n                            <\/div>\r\n<\/div>\r\n<\/section>\r\n<!--\r\n    Title: Infobox\r\n-->\r\n\r\n<section class=\"gc-infobox gc-infobox--grey\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container\">\r\n    <div class=\"gc-infobox__wrapper\">\r\n                            <svg class='gc-infobox__icon' width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<path d=\"M8 1.5C4.40625 1.5 1.5 4.40625 1.5 8C1.5 11.5938 4.40625 14.5 8 14.5C11.5938 14.5 14.5 11.5938 14.5 8C14.5 4.40625 11.5938 1.5 8 1.5ZM8 16C3.59375 16 0 12.4062 0 8C0 3.59375 3.59375 0 8 0C12.4062 0 16 3.59375 16 8C16 12.4062 12.4062 16 8 16ZM6.75 10.5H7.5V8.5H6.75C6.34375 8.5 6 8.15625 6 7.75C6 7.34375 6.34375 7 6.75 7H8.25C8.65625 7 9 7.34375 9 7.75V10.5H9.25C9.65625 10.5 10 10.8438 10 11.25C10 11.6562 9.65625 12 9.25 12H6.75C6.34375 12 6 11.6562 6 11.25C6 10.8438 6.34375 10.5 6.75 10.5ZM8 6C7.4375 6 7 5.5625 7 5C7 4.4375 7.4375 4 8 4C8.5625 4 9 4.4375 9 5C9 5.5625 8.5625 6 8 6Z\" fill=\"#FF8A00\"\/>\r\n<\/svg>\r\n                        <div class=\"gc-infobox__description\">\r\n                <p>\u2139\ufe0f Veuillez mettre le domaine lansweeper.com sur liste blanche afin de garantir un temps de r\u00e9solution rapide de votre cas d&#8217;assistance technique.<\/p>\n\r\n            <\/div>\r\n        <\/div>\r\n<\/div>\r\n<\/section>\r\n<!--\r\n    Title: Content with visual\r\n    HideFieldsInSidebar: true\r\n-->\r\n\r\n\r\n\r\n\r\n<section class=\"gc-cwv gc-cwv--is-reversed gc-cwv--align-left\" x-data=\"contentWithVisual\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container gc-container--has-margin gc-container--narrow gc-cwv__container gc-cwv__container--no-margin-top gc-cwv__container--no-margin-bottom\">\r\n    <div class=\"gc-cwv__content\">\r\n            <!--\r\n    Title: Intro\r\n-->\r\n\r\n\r\n\r\n<section class=\"gc-intro gc-intro--mode-light gc-intro--alignment-left\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container\">\r\n    <div class=\"gc-intro__head\">\r\n                <div class=\"gc-intro__head-left\">\r\n                    \r\n                    \r\n                    \r\n                                            <div class=\"gc-intro__description\">\r\n                                                            <div class=\"gc-cwv__text gc-cwv__text--without-title\">\r\n                <p>Si vous<span id=\"fa1801b1-1baa-449e-af7e-4f1d07109655\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"fa1801b1-1baa-449e-af7e-4f1d07109655\">rencontrez des probl\u00e8mes techniques avec Lansweeper et que vous ne trouvez pas de solution dans nos ressources en ligne, vous pouvez contacter notre<\/span>\u00e9quipe d&#8217;<span id=\"fa1801b1-1baa-449e-af7e-4f1d07109655\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"fa1801b1-1baa-449e-af7e-4f1d07109655\">assistance technique<\/span>en <span id=\"7831e1b1-0379-406d-90e6-57cc435dfacb\" class=\"inline-highlight first-mark-highlight last-mark-highlight\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"7831e1b1-0379-406d-90e6-57cc435dfacb\">cr\u00e9ant un dossier dans le <a href=\"https:\/\/community.lansweeper.com\/t5\/support-portal\/ct-p\/support-portal\" target=\"_blank\" rel=\"noopener\">portail d&#8217;assistance<\/a><\/span>. Veillez \u00e0 inclure toutes les informations pertinentes (sp\u00e9cifi\u00e9es dans la <a href=\"#faq\">FAQ<\/a> ci-dessous). Plus nous recevrons d&#8217;informations pr\u00e9cises et compl\u00e8tes, plus vite nous pourrons vous fournir une solution. D\u00e9couvrez <a href=\"https:\/\/community.lansweeper.com\/t5\/community-resources\/how-to-register-and-login\/ba-p\/228\" target=\"_blank\" rel=\"noopener\">comment cr\u00e9er un compte sur le portail d&#8217;assistance<\/a>.   <\/p>\n\r\n\r\n            <\/div>\r\n                                                    <\/div>\r\n                                    <\/div>\r\n                            <\/div>\r\n<\/div>\r\n<\/section>\r\n                                        <div class=\"gc-cwv__buttons\">\r\n            \r\n                    <a class=\"gc-button gc-button--dark\" role=\"button\" target=\"_blank\" href=\"https:\/\/community.lansweeper.com\/t5\/support-portal\/ct-p\/support-portal\">\r\n\t\tCreer un cas\r\n\t<\/a>            <\/div>\r\n                                                        <\/div>\r\n<\/div>\r\n<\/section>\r\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!--\r\n    Title: Content with visual\r\n    HideFieldsInSidebar: true\r\n-->\r\n\r\n\r\n\r\n\r\n<section class=\"gc-cwv gc-cwv--has-visual gc-cwv--is-reversed\" x-data=\"contentWithVisual\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container gc-container--has-margin gc-container--narrow gc-cwv__container gc-cwv__container--no-margin\">\r\n    <div class=\"gc-cwv__visual\">\r\n                <!--\r\n    Title: Intro\r\n-->\r\n\r\n\r\n\r\n<section class=\"gc-intro gc-intro--mode-light gc-intro--alignment-left\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container\">\r\n    \r\n<\/div>\r\n<\/section>\r\n                                                                                                    <figure class=\"gc-cwv__video-container\">\r\n                                    <iframe loading=\"lazy\" title=\"Lansweeper Support Portal\" src=\"https:\/\/player.vimeo.com\/video\/882062929?h=d5471c8dbe&amp;dnt=1&amp;app_id=122963\" width=\"426\" height=\"240\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\r\n                        <\/figure>\r\n                    <div class=\"gc-cwv__badges\">\r\n                                            <\/div>\r\n                            <\/div>\r\n        \r\n        <div class=\"gc-cwv__content\">\r\n            <!--\r\n    Title: Intro\r\n-->\r\n\r\n\r\n\r\n<section class=\"gc-intro gc-intro--mode-light gc-intro--alignment-left\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container\">\r\n    <div class=\"gc-intro__head\">\r\n                <div class=\"gc-intro__head-left\">\r\n                    \r\n                    \r\n                                                                        <div class=\"gc-intro__title\">\r\n                                <h2 class=\"gc-heading__title h3\">\r\n\t\tQuelles sont les \u00e9tapes \u00e0 suivre pour r\u00e9soudre un probl\u00e8me avant de contacter le support technique ?\r\n\t<\/h2>\r\n                            <\/div>\r\n                                            \r\n                                            <div class=\"gc-intro__description\">\r\n                                                            <div class=\"gc-cwv__text\">\r\n                <p><strong data-renderer-mark=\"true\">Lansweeper est r\u00e9guli\u00e8rement mis \u00e0 jour <\/strong>pour permettre \u00e0 nos utilisateurs de profiter de nouvelles fonctionnalit\u00e9s et de corrections de bogues bas\u00e9es sur les pr\u00e9cieux commentaires de notre communaut\u00e9.<br \/>\nPar cons\u00e9quent, avant de contacter le support technique, nous vous recommandons de suivre les \u00e9tapes suivantes :<\/p>\n<ul>\n<li><strong>Mettez \u00e0 jour Lansweeper<\/strong> en suivant les \u00e9tapes de ce guide. <a href=\"https:\/\/community.lansweeper.com\/t5\/lansweeper-maintenance\/update-lansweeper-classic\/ta-p\/64338\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ce guide<\/strong><\/a>.<\/li>\n<li>Consultez notre vaste <a href=\"https:\/\/community.lansweeper.com\/t5\/knowledge-base\/ct-p\/KB_Main\" target=\"_blank\" rel=\"noopener\"><strong>base de connaissances<\/strong><\/a>qui comprend des guides pratiques sur toutes les fonctionnalit\u00e9s de Lansweeper et des guides de d\u00e9pannage pour les probl\u00e8mes les plus courants.<br \/>\nNotre base de connaissances est \u00e0 votre disposition 24 heures sur 24, 7 jours sur 7.<\/li>\n<li>Passez en revue notre <a href=\"https:\/\/community.lansweeper.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Communaut\u00e9 Lansweeper<\/strong><\/a>o\u00f9 vous pouvez trouver les r\u00e9ponses aux questions les plus fr\u00e9quentes ou m\u00eame poser des questions vous-m\u00eame.<\/li>\n<li>Visitez les <a class=\"cc-tgpl01\" title=\"https:\/\/community.lansweeper.com\/t5\/training\/ct-p\/Training\" href=\"https:\/\/community.lansweeper.com\/t5\/training\/ct-p\/Training\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\" target=\"_blank\" rel=\"noopener\"><strong data-renderer-mark=\"true\">Guides de formation de Lansweeper<\/strong><\/a> pour apprendre \u00e0 exploiter tout le potentiel de Lansweeper.<\/li>\n<li>Consultez notre <strong><a href=\"\/changelog\/\">journal des modifications<\/a><\/strong> pour voir tous les ajouts, changements et corrections apport\u00e9s au logiciel Lansweeper.\n<ul><!-- \/wp:list-item --> <!-- wp:list-item }} --><!-- \/wp:list-item --> <!-- wp:list-item }} --><!-- \/wp:list-item --> <!-- wp:list-item }} --><!-- \/wp:list-item --> <!-- wp:list-item }} --><\/ul>\n<\/li>\n<\/ul>\n\r\n\r\n            <\/div>\r\n                                                    <\/div>\r\n                                    <\/div>\r\n                            <\/div>\r\n<\/div>\r\n<\/section>\r\n                                                                    <\/div>\r\n<\/div>\r\n<\/section>\r\n<!--\r\n Title: FAQ\r\n-->\r\n\r\n<section class=\"gc-faq\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/FAQPage\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container gc-container--has-margin gc-container--narrow\">\r\n    <div class=\"gc-faq__grid\">\r\n                                        <ul class=\"gc-faq__list\" x-data=\"faq\">\r\n                                            <li class=\"gc-item\" :class=\"expanded == 0 &#038;&#038; 'gc-item--open'\" itemscope itemprop=\"mainEntity\"\r\n    itemtype=\"https:\/\/schema.org\/Question\" @click=\"toggle(0)\">\r\n    <h3 class=\"gc-item__question h4\">\r\n        <span itemprop=\"name\">Comment mettre \u00e0 jour mon installation de Lansweeper ?<\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded != 0\"> <svg class='gc-item__icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg>        <\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded == 0\" x-cloak><svg class='gc-item__icon gc-item__icon--up' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg><\/span>\r\n    <\/h3>\r\n    <div class=\"gc-item__answer\" x-show=\"expanded == 0\" x-collapse x-cloak itemscope itemprop=\"acceptedAnswer\"\r\n        itemtype=\"https:\/\/schema.org\/Answer\">\r\n        <div class=\"gc-item__answer-text\" itemprop=\"text\">\r\n            <p>Vous pouvez mettre \u00e0 jour Lansweeper en suivant les \u00e9tapes de ce guide. <a class=\"cc-tgpl01\" title=\"https:\/\/revamplansweeper.growls.be\/knowledgebase\/updating-your-installation\/\" href=\"https:\/\/revamplansweeper.growls.be\/knowledgebase\/updating-your-installation\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><u data-renderer-mark=\"true\">ce guide<\/u><\/a>. Vous pouvez \u00e9galement trouver la derni\u00e8re version du programme d&#8217;installation de Lansweeper ici <a class=\"cc-tgpl01\" title=\"https:\/\/revamplansweeper.growls.be\/update-lansweeper\/\" href=\"https:\/\/revamplansweeper.growls.be\/update-lansweeper\/\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><u data-renderer-mark=\"true\">ici<\/u><\/a><u data-renderer-mark=\"true\">.<\/u> <\/p>\n\r\n        <\/div>\r\n    <\/div>\r\n<\/li>\r\n                                            <li class=\"gc-item\" :class=\"expanded == 1 &#038;&#038; 'gc-item--open'\" itemscope itemprop=\"mainEntity\"\r\n    itemtype=\"https:\/\/schema.org\/Question\" @click=\"toggle(1)\">\r\n    <h3 class=\"gc-item__question h4\">\r\n        <span itemprop=\"name\">J&#8217;ai une question non technique ou une question concernant ma licence.<\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded != 1\"> <svg class='gc-item__icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg>        <\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded == 1\" x-cloak><svg class='gc-item__icon gc-item__icon--up' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg><\/span>\r\n    <\/h3>\r\n    <div class=\"gc-item__answer\" x-show=\"expanded == 1\" x-collapse x-cloak itemscope itemprop=\"acceptedAnswer\"\r\n        itemtype=\"https:\/\/schema.org\/Answer\">\r\n        <div class=\"gc-item__answer-text\" itemprop=\"text\">\r\n            <p>Si vous avez besoin d&#8217;aide pour des questions de licence ou des questions non techniques apr\u00e8s-vente, veuillez contacter notre \u00e9quipe de vente. <span style=\"text-decoration: underline;\"><a class=\"cc-tgpl01\" title=\"https:\/\/revamplansweeper.growls.be\/contact-sales\/\" href=\"https:\/\/revamplansweeper.growls.be\/contact-sales\/\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">contactez notre \u00e9quipe de vente.<\/a><\/span><\/p>\n\r\n        <\/div>\r\n    <\/div>\r\n<\/li>\r\n                                            <li class=\"gc-item\" :class=\"expanded == 2 &#038;&#038; 'gc-item--open'\" itemscope itemprop=\"mainEntity\"\r\n    itemtype=\"https:\/\/schema.org\/Question\" @click=\"toggle(2)\">\r\n    <h3 class=\"gc-item__question h4\">\r\n        <span itemprop=\"name\">Comment puis-je contacter l&#8217;assistance technique ?<\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded != 2\"> <svg class='gc-item__icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg>        <\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded == 2\" x-cloak><svg class='gc-item__icon gc-item__icon--up' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg><\/span>\r\n    <\/h3>\r\n    <div class=\"gc-item__answer\" x-show=\"expanded == 2\" x-collapse x-cloak itemscope itemprop=\"acceptedAnswer\"\r\n        itemtype=\"https:\/\/schema.org\/Answer\">\r\n        <div class=\"gc-item__answer-text\" itemprop=\"text\">\r\n            <p data-renderer-start-pos=\"1835\">Vous pouvez contacter notre \u00e9quipe d&#8217;assistance technique en <a href=\"https:\/\/community.lansweeper.com\/t5\/support-portal\/ct-p\/support-portal\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">en cr\u00e9ant un dossier<\/span><\/a><span id=\"26119ca3-f8c3-4b81-9c88-4827cb27eef1\" class=\"inline-highlight first-mark-highlight last-mark-highlight active-highlight\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"26119ca3-f8c3-4b81-9c88-4827cb27eef1\">  dans le portail d&#8217;assistance de la communaut\u00e9 Lansweeper. Assurez-vous d&#8217;utiliser un compte avec une adresse e-mail professionnelle afin que votre cas puisse \u00eatre facilement reli\u00e9 aux informations de licence correctes.   <\/span>Pour que la communication soit claire, nous vous demandons de<strong data-renderer-mark=\"true\"> cr\u00e9er un dossier distinct pour chaque question. <\/strong> <\/p>\n<p data-renderer-start-pos=\"2037\">Si vous n&#8217;\u00eates pas encore inscrit dans la communaut\u00e9, <a class=\"cc-tgpl01\" title=\"https:\/\/community.lansweeper.com\/t5\/your-community-experience\/how-to-register-and-login\/ba-p\/228\" href=\"https:\/\/community.lansweeper.com\/t5\/your-community-experience\/how-to-register-and-login\/ba-p\/228\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">suivez les \u00e9tapes suivantes pour vous inscrire et vous connecter<\/span><\/a>. Si vous \u00eates d\u00e9j\u00e0 client de Lansweeper Cloud, vous pouvez simplement vous connecter avec votre compte Lansweeper Cloud. <\/p>\n\r\n        <\/div>\r\n    <\/div>\r\n<\/li>\r\n                                            <li class=\"gc-item\" :class=\"expanded == 3 &#038;&#038; 'gc-item--open'\" itemscope itemprop=\"mainEntity\"\r\n    itemtype=\"https:\/\/schema.org\/Question\" @click=\"toggle(3)\">\r\n    <h3 class=\"gc-item__question h4\">\r\n        <span itemprop=\"name\">Quelles informations dois-je inclure dans mon dossier d&#8217;assistance technique ?<\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded != 3\"> <svg class='gc-item__icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg>        <\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded == 3\" x-cloak><svg class='gc-item__icon gc-item__icon--up' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg><\/span>\r\n    <\/h3>\r\n    <div class=\"gc-item__answer\" x-show=\"expanded == 3\" x-collapse x-cloak itemscope itemprop=\"acceptedAnswer\"\r\n        itemtype=\"https:\/\/schema.org\/Answer\">\r\n        <div class=\"gc-item__answer-text\" itemprop=\"text\">\r\n            <p data-renderer-start-pos=\"2300\">Lorsque vous cr\u00e9ez un dossier d&#8217;assistance technique, veuillez<span id=\"d9c71dff-34b2-4077-a998-ba26ab83b543\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"d9c71dff-34b2-4077-a998-ba26ab83b543\">  fournir les informations suivantes afin que votre dossier puisse \u00eatre trait\u00e9 de mani\u00e8re appropri\u00e9e. Plus nous recevrons d&#8217;informations pr\u00e9cises et compl\u00e8tes, plus vite nous pourrons vous apporter une solution. <\/span><\/p>\n<p data-renderer-start-pos=\"2540\"><u data-renderer-mark=\"true\">Dans l&#8217;objet du message :<\/u><\/p>\n<ul>\n<li data-renderer-start-pos=\"2564\">Une br\u00e8ve description du probl\u00e8me n\u00e9cessitant une assistance technique<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2628\"><u data-renderer-mark=\"true\">Dans la description :<\/u><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2651\">Si vous avez achet\u00e9 Lansweeper par l&#8217;interm\u00e9diaire de l&#8217;un de nos partenaires, veuillez indiquer le nom de l&#8217;entreprise de votre partenaire, le nom de la personne \u00e0 contacter et l&#8217;adresse \u00e9lectronique de l&#8217;entreprise.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2651\"><strong data-renderer-mark=\"true\">Une description d\u00e9taill\u00e9e du probl\u00e8me<\/strong> et des mesures de d\u00e9pannage prises, y compris<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2875\"><strong data-renderer-mark=\"true\">Des captures d&#8217;\u00e9cran ou de courts enregistrements du probl\u00e8me <\/strong>aident notre \u00e9quipe \u00e0 mieux comprendre votre probl\u00e8me plus rapidement.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2977\"><strong data-renderer-mark=\"true\">Les \u00e9tapes pour reproduire le probl\u00e8me<\/strong> avec toutes les informations n\u00e9cessaires pour permettre la r\u00e9solution la plus rapide possible.<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"3081\"><u data-renderer-mark=\"true\">Pi\u00e8ces jointes :<\/u><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"3097\">Fichiers journaux du serveur. Vous pouvez facilement les rassembler \u00e0 l&#8217;aide de l&#8217;outil <span style=\"text-decoration: underline;\"><a class=\"cc-tgpl01\" title=\"https:\/\/community.lansweeper.com\/t5\/troubleshooting\/collect-files-for-lansweeper-support\/ta-p\/64743\" href=\"https:\/\/community.lansweeper.com\/t5\/troubleshooting\/collect-files-for-lansweeper-support\/ta-p\/64743\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">GatherLogs<\/a><\/span> qui est inclus dans la version 10.3 et plus de Lansweeper. <\/p>\n<\/li>\n<\/ul>\n\r\n        <\/div>\r\n    <\/div>\r\n<\/li>\r\n                                            <li class=\"gc-item\" :class=\"expanded == 4 &#038;&#038; 'gc-item--open'\" itemscope itemprop=\"mainEntity\"\r\n    itemtype=\"https:\/\/schema.org\/Question\" @click=\"toggle(4)\">\r\n    <h3 class=\"gc-item__question h4\">\r\n        <span itemprop=\"name\">Qui a droit \u00e0 l&#8217;assistance technique ?<\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded != 4\"> <svg class='gc-item__icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg>        <\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded == 4\" x-cloak><svg class='gc-item__icon gc-item__icon--up' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg><\/span>\r\n    <\/h3>\r\n    <div class=\"gc-item__answer\" x-show=\"expanded == 4\" x-collapse x-cloak itemscope itemprop=\"acceptedAnswer\"\r\n        itemtype=\"https:\/\/schema.org\/Answer\">\r\n        <div class=\"gc-item__answer-text\" itemprop=\"text\">\r\n            <p data-renderer-start-pos=\"3267\"><span id=\"1325086d-741e-4760-b40f-3557c879731e\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"1325086d-741e-4760-b40f-3557c879731e\">Tous les utilisateurs disposant d&#8217;une <\/span><strong data-renderer-mark=\"true\"><span id=\"1325086d-741e-4760-b40f-3557c879731e\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"1325086d-741e-4760-b40f-3557c879731e\">licence payante active ou une licence d&#8217;essai active<\/span><\/strong><span id=\"1325086d-741e-4760-b40f-3557c879731e\" data-renderer-mark=\"true\" data-mark-type=\"annotation\" data-mark-annotation-type=\"inlineComment\" data-id=\"1325086d-741e-4760-b40f-3557c879731e\"> ont le droit de b\u00e9n\u00e9ficier de l&#8217;assistance de notre \u00e9quipe de support technique. <\/span>Si vous n&#8217;avez pas de licence payante active ou de licence d&#8217;essai, vous pouvez toujours acc\u00e9der \u00e0 la <span style=\"text-decoration: underline;\"><a class=\"cc-tgpl01\" title=\"https:\/\/community.lansweeper.com\/t5\/knowledge-base\/ct-p\/KB_Main\" href=\"https:\/\/community.lansweeper.com\/t5\/knowledge-base\/ct-p\/KB_Main\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">base de connaissances<\/a><\/span>, <span style=\"text-decoration: underline;\"><a class=\"cc-tgpl01\" title=\"https:\/\/community.lansweeper.com\/\" href=\"https:\/\/community.lansweeper.com\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">communaut\u00e9<\/a><\/span>et aux <span style=\"text-decoration: underline;\"><a class=\"cc-tgpl01\" title=\"https:\/\/community.lansweeper.com\/t5\/training\/ct-p\/Training\" href=\"https:\/\/community.lansweeper.com\/t5\/training\/ct-p\/Training\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">guides de formation<\/a><\/span> pour r\u00e9soudre votre probl\u00e8me.<\/p>\n\r\n        <\/div>\r\n    <\/div>\r\n<\/li>\r\n                                            <li class=\"gc-item\" :class=\"expanded == 5 &#038;&#038; 'gc-item--open'\" itemscope itemprop=\"mainEntity\"\r\n    itemtype=\"https:\/\/schema.org\/Question\" @click=\"toggle(5)\">\r\n    <h3 class=\"gc-item__question h4\">\r\n        <span itemprop=\"name\">Quelles sont les heures d&#8217;ouverture de Lansweeper ?<\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded != 5\"> <svg class='gc-item__icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg>        <\/span>\r\n        <span class=\"gc-item__button\" x-show=\"expanded == 5\" x-cloak><svg class='gc-item__icon gc-item__icon--up' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 7.0.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc. --><path fill=\"currentColor\" d=\"M169.4 374.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L192 306.7 54.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z\"\/><\/svg><\/span>\r\n    <\/h3>\r\n    <div class=\"gc-item__answer\" x-show=\"expanded == 5\" x-collapse x-cloak itemscope itemprop=\"acceptedAnswer\"\r\n        itemtype=\"https:\/\/schema.org\/Answer\">\r\n        <div class=\"gc-item__answer-text\" itemprop=\"text\">\r\n            <p>Nous fournissons des services d&#8217;assistance technique du lundi au vendredi, de 9h00 \u00e0 21h00, heure d&#8217;Europe centrale (HEC), y compris pendant les jours f\u00e9ri\u00e9s (dans le monde entier), \u00e0 l&#8217;exception de No\u00ebl et du jour de l&#8217;An. L&#8217;heure d&#8217;\u00e9t\u00e9 de l&#8217;Europe centrale (CEST) sera utilis\u00e9e au printemps et en \u00e9t\u00e9. <\/p>\n\r\n        <\/div>\r\n    <\/div>\r\n<\/li>\r\n                                    <\/ul>\r\n                    <\/div>\r\n<\/div>\r\n<\/section>\r\n\n<div style=\"height:25px\" aria-hidden=\"true\" id=\"sla\" class=\"wp-block-spacer\"><\/div>\n<!--\r\n    Title: Tabs With Table\r\n    Blueprint: dev\r\n-->\r\n\r\n\r\n\r\n<!--\r\n Title: Content With Tabs\r\n-->\r\n\r\n\r\n\r\n<!--\r\n    Title: Intro\r\n-->\r\n\r\n\r\n\r\n<section class=\"gc-intro gc-intro--mode-light gc-intro--alignment-center gc-cwt gc-cwt--mode-light gc-cwt--variation-default\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container gc-container--has-margin\">\r\n    <div class=\"gc-intro__head\">\r\n                <div class=\"gc-intro__head-left\">\r\n                    \r\n                    \r\n                                                                        <h2 class=\"gc-intro__title\">\r\n                                Objectifs de niveau de service\r\n                            <\/h2>\r\n                                            \r\n                                            <div class=\"gc-intro__description\">\r\n                                                            <p>Lansweeper fera des efforts raisonnables pour respecter les d\u00e9lais de r\u00e9ponse initiaux ci-dessous en fonction de votre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/revamplansweeper.growls.be\/fr\/tarification\/\">plan d&#8217;abonnement<\/a><\/span>.<\/p>\n\r\n                                                    <\/div>\r\n                                    <\/div>\r\n                            <\/div>\r\n        \r\n        \r\n        <div class=\"gc-cwt__container\" x-data=\"cwt\">\r\n                                        \r\n            \r\n            <div >\r\n                                    <div class=\"gc-cwt__wrapper-outer\" x-show=\"open === 0\"\r\n                        >\r\n                                                    <div class=\"gc-cwt__table-wrapper\">\r\n                                                                                                        <table class=\"gc-cwt__table gc-cwt__table--cols-4\">\r\n                                        <thead>\r\n                                            <tr class=\"gc-cwt__table-head\">\r\n                                                <th><\/th>\r\n                                                                                                                                                            <th>Soutien au d\u00e9marrage<\/th>\r\n                                                                                                            <th>Soutien aux professionnels<\/th>\r\n                                                                                                            <th>Soutien aux entreprises<\/th>\r\n                                                                                                                                                <\/tr>\r\n                                        <\/thead>\r\n\r\n                                        <tbody class=\"gc-cwt__table-body\">\r\n                                                                                                                                                <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/community.lansweeper.com\/t5\/knowledge-base\/ct-p\/KB_Main\" target=\"_blank\" rel=\"noopener\">Ressources d&#8217;auto-assistance<\/a><\/span><\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                            <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/community.lansweeper.com\/\" target=\"_blank\" rel=\"noopener\">Soutien communautaire<\/a><\/span><\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                            <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Tutoriels dans l&#8217;application<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                            <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Temps de r\u00e9ponse initial pour la gravit\u00e9 1 (\u00e9lev\u00e9e)<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Dans les 12 heures d&#8217;assistance<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Dans les 8 heures d&#8217;assistance<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Dans les 4 heures d&#8217;assistance<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Temps de r\u00e9ponse initial pour les degr\u00e9s de gravit\u00e9 2 (moyen) et 3 (faible)<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Dans les 48 heures d&#8217;assistance<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Dans les 24 heures d&#8217;assistance<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Dans les 12 heures d&#8217;assistance<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Programmer l&#8217;appel \u00e0 l&#8217;aide pour la gravit\u00e9 1 (\u00e9lev\u00e9e)<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                            <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--xmark\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C461.4 576 576 461.4 576 320C576 178.6 461.4 64 320 64C178.6 64 64 178.6 64 320C64 461.4 178.6 576 320 576zM231 231C240.4 221.6 255.6 221.6 264.9 231L319.9 286L374.9 231C384.3 221.6 399.5 221.6 408.8 231C418.1 240.4 418.2 255.6 408.8 264.9L353.8 319.9L408.8 374.9C418.2 384.3 418.2 399.5 408.8 408.8C399.4 418.1 384.2 418.2 374.9 408.8L319.9 353.8L264.9 408.8C255.5 418.2 240.3 418.2 231 408.8C221.7 399.4 221.6 384.2 231 374.9L286 319.9L231 264.9C221.6 255.5 221.6 240.3 231 231z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--xmark\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C461.4 576 576 461.4 576 320C576 178.6 461.4 64 320 64C178.6 64 64 178.6 64 320C64 461.4 178.6 576 320 576zM231 231C240.4 221.6 255.6 221.6 264.9 231L319.9 286L374.9 231C384.3 221.6 399.5 221.6 408.8 231C418.1 240.4 418.2 255.6 408.8 264.9L353.8 319.9L408.8 374.9C418.2 384.3 418.2 399.5 408.8 408.8C399.4 418.1 384.2 418.2 374.9 408.8L319.9 353.8L264.9 408.8C255.5 418.2 240.3 418.2 231 408.8C221.7 399.4 221.6 384.2 231 374.9L286 319.9L231 264.9C221.6 255.5 221.6 240.3 231 231z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                                                                                                                    <td class=\"gc-cwt__table-value\">\r\n                                                                        <div class=\"gc-cwt__table-icon gc-cwt__table-icon--check\">\r\n                                                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Free 7.1.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free Copyright 2025 Fonticons, Inc.--><path d=\"M320 576C178.6 576 64 461.4 64 320C64 178.6 178.6 64 320 64C461.4 64 576 178.6 576 320C576 461.4 461.4 576 320 576zM438 209.7C427.3 201.9 412.3 204.3 404.5 215L285.1 379.2L233 327.1C223.6 317.7 208.4 317.7 199.1 327.1C189.8 336.5 189.7 351.7 199.1 361L271.1 433C276.1 438 282.9 440.5 289.9 440C296.9 439.5 303.3 435.9 307.4 430.2L443.3 243.2C451.1 232.5 448.7 217.5 438 209.7z\"\/><\/svg>                                                                        <\/div>\r\n                                                                    <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>\u00c9quipe de soutien<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>\u00c9quipe d&#8217;assistance \u00e0 plusieurs niveaux<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>\u00c9quipe d&#8217;assistance \u00e0 plusieurs niveaux<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>\u00c9quipe de soutien de haut niveau<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Heures de soutien<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Du lundi au vendredi de 09h00 \u00e0 21h00 CET<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                                                    <\/tbody>\r\n                                    <\/table>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                            <\/div>\r\n\r\n            \r\n                                        \r\n        <\/div>\r\n<\/div>\r\n<\/section>\r\n<!--\r\n    Title: Tabs With Table\r\n    Blueprint: dev\r\n-->\r\n\r\n\r\n\r\n<!--\r\n Title: Content With Tabs\r\n-->\r\n\r\n\r\n\r\n<!--\r\n    Title: Intro\r\n-->\r\n\r\n\r\n\r\n<section class=\"gc-intro gc-intro--mode-light gc-intro--alignment-center gc-cwt gc-cwt--mode-light gc-cwt--variation-default\">\r\n    <!--\r\n    Title: Container\r\n    Mode: preview\r\n    SupportsJSX: true\r\n    Blueprint: false\r\n-->\r\n\r\n\r\n<div\r\n    class=\"gc-container gc-container--has-margin\">\r\n    <div class=\"gc-intro__head\">\r\n                <div class=\"gc-intro__head-left\">\r\n                    \r\n                    \r\n                                                                        <h2 class=\"gc-intro__title\">\r\n                                Classification des questions\r\n                            <\/h2>\r\n                                            \r\n                                            <div class=\"gc-intro__description\">\r\n                                                            <p>Le service d&#8217;assistance de Lansweeper d\u00e9terminera le niveau de gravit\u00e9 de chaque demande d&#8217;assistance technique. A titre d&#8217;exemple, veuillez vous r\u00e9f\u00e9rer au tableau ci-dessous. Pour toute autre question, veuillez <a class=\"css-tgpl01\" title=\"https:\/\/revamplansweeper.growls.be\/terms-of-use\/\" href=\"https:\/\/revamplansweeper.growls.be\/terms-of-use\/\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">consulter nos conditions d&#8217;utilisation d\u00e9taill\u00e9es.<\/strong><\/a>  <\/p>\n\r\n                                                    <\/div>\r\n                                    <\/div>\r\n                            <\/div>\r\n        \r\n        \r\n        <div class=\"gc-cwt__container\" x-data=\"cwt\">\r\n                                        \r\n            \r\n            <div >\r\n                                    <div class=\"gc-cwt__wrapper-outer\" x-show=\"open === 0\"\r\n                        >\r\n                                                    <div class=\"gc-cwt__table-wrapper\">\r\n                                                                                                        <table class=\"gc-cwt__table gc-cwt__table--cols-3\">\r\n                                        <thead>\r\n                                            <tr class=\"gc-cwt__table-head\">\r\n                                                <th><\/th>\r\n                                                                                                                                                            <th>Description<\/th>\r\n                                                                                                            <th>Exemples<\/th>\r\n                                                                                                                                                <\/tr>\r\n                                        <\/thead>\r\n\r\n                                        <tbody class=\"gc-cwt__table-body\">\r\n                                                                                                                                                <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Gravit\u00e9 1 (\u00e9lev\u00e9e)<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>L&#8217;application du produit est en panne ou une partie importante de l&#8217;application ne fonctionne pas.<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <ul>\n<li data-renderer-start-pos=\"5462\">Un service destin\u00e9 aux clients, comme Lansweeper Cloud ou le serveur relais LsAgent, est indisponible pour tous les clients.<br \/>\nLa confidentialit\u00e9 ou la vie priv\u00e9e est viol\u00e9e.<\/li>\n<li data-renderer-start-pos=\"5462\">Une installation de Lansweeper sur site est en panne pour tous les utilisateurs locaux.<\/li>\n<li data-renderer-start-pos=\"5462\">Les fonctionnalit\u00e9s de base sont fortement affect\u00e9es (par exemple, tous les scans sont arr\u00eat\u00e9s, le service d&#8217;assistance est indisponible), aucune solution de contournement n&#8217;est disponible.<\/li>\n<li data-renderer-start-pos=\"5462\">Un service destin\u00e9 aux clients, comme Lansweeper Cloud ou le serveur relais LsAgent, est indisponible pour un sous-ensemble de clients.<\/li>\n<\/ul>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Gravit\u00e9 2 (moyenne)<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Un dysfonctionnement de l&#8217;application du produit qui d\u00e9grade les performances ou les fonctionnalit\u00e9s de l&#8217;application et qui affecte votre utilisation de l&#8217;application.<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <ul>\n<li data-renderer-start-pos=\"6086\">Demande d&#8217;assistance pour des probl\u00e8mes de configuration d&#8217;une installation de Lansweeper sur site.<\/li>\n<li data-renderer-start-pos=\"6086\">Demande d&#8217;assistance pour des probl\u00e8mes de num\u00e9risation rencontr\u00e9s dans une installation de Lansweeper sur site.<\/li>\n<li data-renderer-start-pos=\"6086\">Les fonctionnalit\u00e9s de base sont affect\u00e9es de mani\u00e8re significative (par exemple, la num\u00e9risation, le service d&#8217;assistance), mais une solution de contournement est disponible.<\/li>\n<li data-renderer-start-pos=\"6086\">Probl\u00e8mes de performance.<\/li>\n<\/ul>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                    <tr>\r\n                                                        <td class=\"gc-cwt__table-label\">\r\n                                                            <p>Gravit\u00e9 3 (faible)<\/p>\n\r\n                                                                                                                    <\/td>\r\n                                                                                                                                                                                                                                                        <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <p>Probl\u00e8mes ou questions n&#8217;ayant pas ou peu d&#8217;impact sur le fonctionnement de l&#8217;application du produit.<\/p>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                                                <td class=\"gc-cwt__table-value gc-cwt__table-value--custom\">\r\n                                                                        <ul>\n<li data-renderer-start-pos=\"6519\">Demande de fonctionnalit\u00e9 pour ajouter ou am\u00e9liorer la fonctionnalit\u00e9 de Lansweeper.<\/li>\n<li data-renderer-start-pos=\"6519\">Demande d&#8217;un \u00e9chantillon de rapport personnalis\u00e9.<\/li>\n<\/ul>\n\r\n                                                                                                                                            <\/td>\r\n                                                                                                                                                                                                                                        <\/tr>\r\n                                                                                                                                    <\/tbody>\r\n                                    <\/table>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                            <\/div>\r\n\r\n            \r\n                                        \r\n        <\/div>\r\n<\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":62300,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-62278","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/pages\/62278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/comments?post=62278"}],"version-history":[{"count":1,"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/pages\/62278\/revisions"}],"predecessor-version":[{"id":62298,"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/pages\/62278\/revisions\/62298"}],"up":[{"embeddable":true,"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/pages\/62300"}],"wp:attachment":[{"href":"https:\/\/revamplansweeper.growls.be\/fr\/wp-json\/wp\/v2\/media?parent=62278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}