Integrations

Jira Service Management Integration

Enrich Jira Service Management tickets with accurate asset data.

Enhance Jira issues with Lansweeper IT asset data 

Our JSM app auto-associates lansweeper assets based on IP/MAC from Lansweeper, giving agents instant access to asset details for faster issue resolution. Link multiple assets with advanced search. 

The JSM Lansweeper app’s one-click deep link lets agents instantly view full asset details on Lansweeper, streamlining troubleshooting. This reduces lookup time, accelerates issue resolution, and enhances service efficiency for IT teams. 

The JSM Lansweeper app displays installed software and vulnerabilities of assets directly in Jira, giving agents visibility into device configurations without leaving the platform. This integration improves issue resolution, informs security responses, and boosts IT support efficiency. 

Lansweeper App for Jira Service Management Ticket Enrichment Demo: 

 

Key Integration Features

  • Automatically associates Lansweeper-discovered IT assets with Jira issues using IP and MAC address matching, providing immediate asset context for agents. 
  • Enables advanced search and linking of additional assets by criteria like IP address, asset name, and user, offering a complete view of assets related to each issue. 
  • Provides one-click access from Jira issues to full asset details on the Lansweeper platform, making troubleshooting and asset management faster. 
  • Displays installed software and vulnerabilities directly within Jira, allowing agents to quickly assess software and security risks for each asset. 
  • Improves IT support efficiency and organizational security posture by embedding crucial asset information in Jira, enhancing service resolution and risk management. 

Requirements

  • Lansweeper V10.01 or later
  • Lansweeper Pro, and Enterprise License Tier
  • Jira Service Management – Free, Standard, Premium, and Enterprise

Documentation

 

Support

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